Shipping policy

We want your order to arrive safely and on time. Here is everything you need to know about how we ship.

Delivery Area

We currently deliver to addresses within the United Kingdom only. We hope to offer international shipping in the future.

Shipping Options

Standard Delivery - £3.49

Carrier: Royal Mail 2nd Class
Estimated delivery: 3-5 business days
Tracking included

Express Delivery - £5.99

Carrier: Royal Mail 1st Class
Estimated delivery: 1-2 business days
Tracking included

Free Standard Delivery

On all orders over £30
Carrier: Royal Mail 2nd Class
Estimated delivery: 3-5 business days
Tracking included

Processing Time

All orders are processed within 1-2 business days. Orders placed after 2:00pm or on weekends and bank holidays will be processed on the next business day.

You will receive a confirmation email when your order is placed, and a dispatch notification with tracking information once your parcel has been shipped.

Order Tracking

Every order includes tracking. Once your order has been dispatched, you will receive an email with your tracking number and a link to follow your parcel's progress.

If your tracking has not updated for more than 5 business days, please contact us at info@rufni.com and we will investigate.

Delivery Partners

We ship with trusted UK carriers:

Royal Mail - Standard and express deliveries
DPD - Used for larger or heavier orders
Evri - Used as an alternative carrier when needed

The carrier assigned to your order may vary depending on the size and weight of your parcel. You will be notified of the carrier and tracking details at the point of dispatch.

Delivery Expectations

Business days are Monday to Friday, excluding UK bank holidays. Delivery estimates begin from the date of dispatch, not the date of order.

While we work hard to meet estimated delivery times, occasional delays may occur due to carrier volume, weather, or other factors outside our control. If your order has not arrived within the estimated window, please allow an additional 2 business days before contacting us.

Missing or Damaged Parcels

If your order arrives damaged or does not arrive at all, please contact us at info@rufni.com within 14 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a full refund.