Every soft toy we sell is tested, certified and marked for sale in the United Kingdom. This page explains exactly what that means, so you can buy with confidence.
EN-71 safety certification
EN-71 is the European and UK safety standard for toys. Every product in our range is certified to the relevant parts of that standard by its manufacturer:
- EN 71-1 — mechanical and physical properties, including small parts, sharp edges and the strength of seams and attachments.
- EN 71-2 — flammability.
- EN 71-3 — migration of certain elements, which limits heavy metals such as lead and cadmium in the materials a child may touch or mouth.
UKCA and CE marking
All our products carry UKCA marking, CE marking, or both, on the product or its packaging. The mark is the manufacturer's declaration that the toy meets the legal safety requirements for sale in Great Britain and the European Union.
Age suitability
Every product page states the age the manufacturer recommends. We use two categories:
- Suitable from birth — no plastic eyes or detachable parts. Features are embroidered, and there is nothing that could come loose and present a choking hazard. This covers our Keeleco range, Aurora Eco Nation, and the Suki Baby products.
- Ages 3+ — may include bean filling, glitter eyes or other small components. This covers Palm Pals, Li'l Peepers, Silver Tag Bears and all Warmies.
Please follow the age guidance on the product page and the product's own labelling. If you are buying for a baby, choose a product marked suitable from birth.
Warmies and heated products
Warmies are filled with natural grain and dried French lavender and are designed to be warmed in a microwave. They are marked for ages 3 and over, and an adult should always do the heating. Follow the instructions supplied with the product: heat in 30-second bursts up to the stated maximum, never exceed the recommended time, and check the temperature before giving it to a child. Do not heat a Warmies product that is wet, and never place it in a conventional oven.
Care and washing
Care instructions are listed on each product page and on the product's own label. Most of our plush is surface washable with a damp cloth; some baby items are machine washable at 30°C. Warmies must never be immersed in water.
Recalls and safety concerns
If you have a concern about the safety of a product you have bought from us, stop using it and contact us at info@rufni.com. We will respond within one working day, arrange a return and a full refund, and pass the issue to the manufacturer. Should a manufacturer issue a recall affecting a product we have sold, we will contact affected customers directly using the order details we hold.
Documentation
We hold the EN-71 test certificates and declarations of conformity supplied by our manufacturers. If you need a copy for a specific product, email info@rufni.com with the product name and we will send it.
Rufni is a trading name of OMELVA LTD. Registered in England & Wales. Company #17185873. Registered office: 85 Church Road, Barnes, London, SW13 9HL.