Contact Us
We would love to hear from you.
A question about a toy, a size, washing it, or an order on its way — send it over and a person will read it.
Email us
We answer every message within one working day.
Call us
Monday to Friday, 9am–5pm UK time.
When we reply
Monday to Friday, 9am–5pm UK time.
Closed weekends and bank holidays — messages sent then are answered the next working day.
Our address
OMELVA LTD
85 Church Road
Barnes, London SW13 9HL
United Kingdom
We are an online shop and have no walk-in counter, so please email before visiting.
Asking about an order?
Please include your order number — it is in your confirmation email and starts with #.
Delivery times are on our delivery page.