Refund policy

We want you to be completely happy with your purchase. If something is not right, we are here to help.

30-Day Return Policy

We offer a 30-day return policy from the date of delivery. This exceeds the 14-day minimum cooling-off period required under the Consumer Rights Act 2015, giving you extra time to decide.

Conditions for Returns

To be eligible for a return, items must be:

Unused and in the same condition as when you received them
In their original packaging
With all tags and labels still attached

We cannot accept returns on items that have been used, washed, or had tags removed. Warmies products that have been heated are not eligible for return unless they are faulty.

How to Initiate a Return

Email us at info@rufni.com with your order number, the item(s) you wish to return, and the reason for your return.
We will respond within 24-48 hours with a return authorisation and instructions on where to send your parcel.
Pack the item(s) securely in the original packaging and post them to the address provided.
Once we receive and inspect the returned item(s), we will process your refund.

Please do not send items back without first contacting us. Returns sent without prior authorisation may not be processed.

Return Shipping Costs

Change of mind returns: Return shipping is paid by the customer. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Faulty or incorrect items: We will cover the cost of return shipping. We will either provide a prepaid return label or reimburse your postage costs.

Refunds

Refunds are processed within 5-10 business days of receiving your returned item. The refund will be issued to your original payment method.

Please note that your bank or payment provider may take additional time to process the refund and reflect it in your account.

You will receive an email confirmation once your refund has been processed.

Exchanges

If you would like to exchange an item for a different product, please follow the return process above and place a new order for the item you would like instead. This ensures the fastest turnaround and guarantees availability of your preferred item.

Faulty Items

If you receive a faulty or damaged item, please contact us at info@rufni.com as soon as possible with:

Your order number
A description of the fault
A photograph showing the issue

We will arrange a return at our expense and offer a full refund or replacement, whichever you prefer. Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Check your bank account or payment method again, as processing times vary.
Contact your bank or card provider, as refunds can sometimes take time to appear.
If you have done both and still have not received your refund, please contact us at info@rufni.com.